Transparent pricing with no surprises. Every job gets a free quote before we start — so you always know what you're paying.
Hourly rates are below, but most customers want to know roughly what a typical job will cost. These are the ranges we see in the field for common jobs across Townsville. Every situation is different, so we'll always give you an exact free quote before starting work.
Full scan, infection removal, security hardening. Most home jobs done in 1-2 hours.
Software cleanup, startup optimisation, thermal clean if needed. Often makes an old machine feel new.
Replace your old hard drive with an SSD and clone everything across. Usually 3-5× faster afterwards.
Deleted files, formatted drives, corrupted partitions. Drive still works, data is just unreachable.
Mechanical failures, bad sectors, drives that click or beep. Specialist tools required.
3-node mesh Wi-Fi system installed and configured. Covers most Townsville family homes properly.
Software install, data transfer from old machine, email, accounts, basic training, secure backup setup.
Tenant setup, email migration, user accounts, security policies, basic staff training. 3-10 user businesses.
System down. Ransomware hit. Business can't operate. We drop everything and get there same day.
Ranges shown are based on our actual hourly rates × the time most similar jobs take. Hardware (SSDs, mesh nodes, etc.) is supplied at cost. We always quote your specific job before starting work — no surprises.
For reference, here are our hourly rates by service type. Most jobs are billed by time (rounded to the nearest 15 minutes), with hardware and parts at cost.
Software cleanup, startup optimisation, driver updates, and performance tuning. Often makes an old machine feel new again.
Full scan, removal of all infections, and security hardening to prevent reinfection. Includes checking for data damage.
Recovery from failed hard drives, corrupted SSDs, and damaged USB drives. Success rate depends on the type of failure.
Complete setup of a new computer — software installation, data transfer from old machine, email configuration, and basic training.
SSD upgrades, RAM installation, screen replacement, power supply swap, and other component-level repairs.
Home or small business Wi-Fi optimisation, router configuration, mesh network installation, and network security.
Tenant setup, email migration, user configuration, security policies, and staff training for your business.
Managed IT services for your business — regular maintenance, monitoring, helpdesk, and strategic planning.
System down? Ransomware hit? Business can't operate? We'll drop everything and get to you the same day. Available across the Townsville region.