Practical, plain-English IT training delivered onsite at your Townsville business. Cyber security awareness, Microsoft 365, safe AI use, and new-staff onboarding — built around your team and the software they actually use every day.
Most IT training is generic, slide-heavy, and forgotten by Friday afternoon. Your team sits through 90 minutes of vendor-supplied PowerPoint, signs a register, and the next day they're still clicking the phishing email and storing client files on the desktop.
We do it differently. We come to your Townsville office, sit your staff at their own workstations with their real logins, and walk them through the things that actually matter — recognising scam emails, using Microsoft 365 the way it's meant to be used, safely working with AI tools, and the everyday Windows and software habits that make a team faster and safer.
Group sessions for 3–15 staff. Half-day, full-day, or recurring drop-ins. Every session ends with a take-home cheat sheet your team can refer back to. Home users and one-on-one sessions also welcome.
Book a Free Discovery Call →We come to you. Staff use their own workstations and real logins — no abstract examples, no test accounts. Remote delivery via Teams also available for multi-site teams.
Every session is built around the software your team actually uses — Microsoft 365, Xero, MYOB, your CRM, your line-of-business apps. No generic vendor decks.
No acronym soup, no condescending tone. Pitched at your team's actual skill level — from full beginners to staff who think they already know it all.
Every session ends with a written summary your staff can keep at their desk. Not a 40-page PDF — a one-page reference for the things they'll actually do.
These are the sessions Townsville businesses ask for most. Mix and match — or tell us what's hurting and we'll build something around it.
Spotting scam emails, recognising fake invoices and CEO fraud, MFA, password manager basics, and what to do if you click the wrong link. See also Cyber Security Townsville.
Outlook rules and search, Teams meetings and file collaboration, SharePoint vs OneDrive, sharing files safely with clients. Pairs with our Microsoft 365 service.
ChatGPT and Microsoft Copilot for real business tasks — useful prompts, what's safe to paste in, what's a data breach waiting to happen. Aligned with Australian privacy expectations.
A repeatable onboarding session for every new hire — your specific software stack, your file structure, your security policies. One booking, recurring delivery as you grow.
Xero, MYOB, CRMs, booking and scheduling tools, simPRO, ServiceM8 — practical use, not certification courses. Get more out of the software you already pay for.
File management, keyboard shortcuts, printer and scanner basics, backup hygiene, and the everyday "how do I…" questions that quietly slow your team down.
Setting up a password manager for your team, enrolling everyone in MFA properly, handling shared logins, retiring sticky notes once and for all.
Securing home Wi-Fi, separating work from personal devices, using VPNs, dealing with the kids on the family laptop. Practical hybrid-work hygiene.
Australian Privacy Principles in plain English, what to do when a laptop is lost, how to handle a data breach, NDIS/medical/legal-specific data hygiene where relevant.
For teams with company phones or BYOD — what Intune does, what it doesn't do, how to enrol a device, and what happens if one is lost or stolen.
Private sessions for owners, directors, and senior staff who don't want to learn in a group setting. Same depth, scaled to one person.
Not a business? We also run one-on-one home sessions covering whatever's frustrating you — email, photos, backups, smart TVs, scam awareness. Plain English, no judgement.
A simple, structured process so the training you book is the training you actually need.
15–30 minutes by phone or onsite. We work out what your team struggles with, which apps they use, what risks you're worried about, and what "success" looks like for the session. No commitment.
You receive a written agenda — exactly what will be covered, in what order, at what skill level — plus a flat per-session quote. We share a pre-session prep email so your team turns up ready to learn.
We arrive at your office at the scheduled time, set up, and deliver the session — half-day, full-day, or split across multiple visits. Hands-on at staff workstations, with real questions answered in real time.
Every attendee gets a one-page take-home reference. We're available by phone or email for follow-up questions, and quick refresher visits or new-hire top-ups can be booked whenever you need them.
You're learning from someone who actually administers these systems for Townsville businesses every day — not a trainer reading from a vendor script.
Cameron Ross runs the same Microsoft 365, cyber security, and IT support work he trains on — every day, for real Townsville businesses. Meet Cam →
We train on what your team uses — not a sanitised demo tenant. Real logins, real files, real problems solved in the session.
Pitched at your team's real skill level. No condescension to beginners, no over-simplification for staff who already know the basics.
Short-notice bookings welcome, follow-up visits are easy, and we know the software stacks Townsville SMBs and trades businesses actually run.
Every session ends with a one-page written reference — the kind staff actually keep at their desk and use the next morning.
Book once, run again whenever you hire. We keep your custom curriculum on file so new-staff onboarding is a single phone call.
We come to you. All training is delivered onsite at your business across Townsville so staff use their own workstations, real logins, and the apps they work in every day. Remote delivery via Teams is also available if you have staff at multiple sites.
Most businesses opt for a half-day (about 3 hours) per topic — long enough to cover the material with hands-on practice, short enough not to lose your team for a whole day. Full-day and multi-session packages are also available for new-staff onboarding or larger groups.
We typically train groups of 3 to 15 in a single session. Larger teams are split into rounds so everyone gets hands-on time. One-on-one training is also available for executives, home users, or new hires.
Cyber security and phishing awareness, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), safe use of AI tools like ChatGPT and Copilot, new-staff IT onboarding for your specific systems, business software fluency (Xero, MYOB, CRMs, simPRO, ServiceM8), and general Windows / PC skills. We tailor the curriculum to your actual software stack.
Pricing depends on group size, session length, and how much custom curriculum work is involved. Quote on request — we send a flat per-session figure with no hidden hourly creep. Discovery calls are free.
Yes — though our focus is business teams, we run one-on-one home sessions covering email, scam awareness, photo and file backups, smart TVs, AI tools, and whatever else is frustrating you. Plain English, no judgement.
Onsite staff training and one-on-one sessions for businesses across all Townsville suburbs.
Book a free 15-minute discovery call. We'll work out what your team actually needs, build a custom session around your software, and send a flat per-session quote — no obligation.
Mon–Fri: 8:00am – 5:00pm · Serving all Townsville businesses