A growing Townsville NDIS provider had been adding staff and participants without a clear IT structure. Support workers could see participants they didn't work with, ex-staff still had Microsoft 365 access after they'd left, and sensitive case notes were being saved into personal OneDrive folders rather than the business tenant.
Before
- SharePoint inherited "Everyone"-style permissions — no participant segregation
- Ex-staff Microsoft 365 accounts left active after departures
- No multi-factor authentication on any account
- Case notes ending up in personal OneDrive folders
- External guests forgotten in Teams from old engagements
- No documented offboarding process
After
- SharePoint restructured around participant teams & sites
- Sensitivity labels applied to case notes and plan documents
- MFA on every account, conditional access enforced
- Personal OneDrive content migrated to the business tenant
- Offboarding playbook — access revoked the same day HR notifies
- Microsoft 365 audit logs retained for compliance review
Outcome
Participant data sits behind proper access controls aligned with the provider's obligations under the Privacy Act and the NDIS Quality & Safeguards Commission. Staff turnover no longer creates a long-tail of forgotten logins.
CBS Contract Building Supplies is a long-standing Townsville building supplies business that we've supported for over 5 years. As a supplier into the trades and construction sector, they rely on dependable IT across sales, accounts, warehouse, and mobile reps — with no tolerance for downtime that stops them shipping orders.
What Managed IT Covers
- Day-to-day helpdesk for all staff — one phone number to call
- Proactive monitoring of servers, workstations, and network
- Patch management & security updates across the fleet
- Microsoft 365 administration and user lifecycle
- Backup verification — daily, offsite, restorable
- Onsite support across Townsville when needed
What 5+ Years Looks Like
- No major outages across the partnership
- Predictable monthly IT spend — no surprise invoices
- Documented environment maintained as the business changes
- Hardware refreshes planned in advance, not in emergencies
- Cyber controls layered in over time as threats evolved
- A familiar local team that knows the business inside out
Outcome
A trades-sector business that doesn't have to think about IT — the systems just work, day after day, year after year. That's what 5+ years of managed IT looks like when it's done right.
PGI North Queensland have been a managed IT client for over five years. The brief from day one was simple — they didn't want to think about IT. They wanted systems that stay up, a single number to call when something goes wrong, and a plan that looks ahead instead of reacting.
Why Managed IT Suited Them
- Wanted predictable monthly cost, not surprise invoices
- Needed a partner they could call directly — no ticket queues
- Wanted IT planned in advance, not patched after failure
- Required ongoing security as threats evolved over the years
What 5+ Years Has Delivered
- Systems running reliably across the partnership
- Proactive monitoring catching issues before they hit users
- Hardware planned and refreshed on schedule
- Microsoft 365 administration and security maintained
- A relationship built on trust and predictability
In the Client's Words
"Cameron and Uptime IT have kept our systems running flawlessly for over 5 years. Excellent service. Highly recommended." — Andrew Horspool, PGI North Queensland (5-star Google review)
LM Motors Townsville is an automotive client where uptime isn't a "nice to have" — when the IT stops, the workshop stops, sales stop, and the dealer management system goes offline. We've supported them with a forward-maintenance approach designed to prevent problems before they ever hit the showroom floor.
The Forward-Maintenance Approach
- Regular onsite reviews of the environment
- Proactive monitoring of servers, workstations, and network
- Scheduled patching and security updates
- Backup verification and tested restores
- Hardware end-of-life tracking and planned replacement
- Microsoft 365 administration and access management
What That Means In Practice
- Issues caught and resolved before they affect operations
- No surprise breakdowns of critical hardware
- Updates applied on schedule, not in panic mode
- Cyber controls layered in over time
- Predictable monthly cost the business can budget around
- A local team George can ring when something needs attention
In the Client's Words
"We have never dealt with any major issues due to forward maintenance and planning performed by Uptime IT regularly." — George Devlin, LM Motors Townsville (5-star Google review)
