Microsoft 365, SharePoint permissions, secure devices, and staff offboarding built for NDIS service providers. We help Townsville providers meet their obligations under the Privacy Act and the NDIS Quality & Safeguards Commission — without enterprise complexity.
NDIS providers don't run like other small businesses. You have high support-worker turnover, sensitive participant information across multiple sites, mobile staff using their own devices, allied health partners needing controlled access to files, and a regulator that expects you to know exactly who can see what.
Generic IT support misses all of this. We've worked with Townsville NDIS providers long enough to know where the real risks sit — and what to fix first. The good news is that Microsoft 365 already has the tools. Most of the work is configuring it correctly and keeping it that way as your team changes.
We start with a free IT review against the controls NDIS providers actually need, then build a practical roadmap you can implement at small-business pace.
Book a Free IT Review →Permissions structured around participant teams or sites — not "Everyone". Sensitivity labels on case notes. Audit trails for who accessed what.
Support worker leaves Friday afternoon. Within minutes their access is revoked, their device is wiped, and OneDrive content is preserved for handover.
Encryption enforced, screen locks mandatory, work apps separated from personal use, remote wipe ready. BYOD without giving up control.
Daily, offsite, immutable backups of Microsoft 365 — including SharePoint, Teams, and OneDrive. Tested restores so you know it works.
If two or more of these sound familiar, you're not alone — these are the most common gaps we close for Townsville NDIS providers.
People who left months ago can still sign into Microsoft 365, Teams, or shared logins. A single forgotten account is enough for a breach.
SharePoint folders inherited permissions nobody set on purpose. Support workers can see participants they don't work with.
A phished password is all it takes for someone to read every email and case note. MFA stops 99%+ of these attacks.
Photos of participants on staff phones with no encryption, no remote wipe, and no audit trail. A lost phone is a notifiable breach.
Allied health partner added six months ago for one job, still has access to the entire team and all files.
Microsoft 365 isn't backed up by Microsoft beyond short retention. SharePoint, OneDrive, and Teams content needs a separate backup.
Staff saving participant work to their personal OneDrive instead of the business tenant. When they leave, the data leaves with them.
If an auditor asks who viewed a participant's record last quarter, you can't produce it. Default M365 logging is too short for compliance needs.
NDIS plan amounts, diagnosis information, plan manager details — sitting in unprotected Excel files emailed between staff.
Practical, prioritised, and at a pace that suits small NDIS operations — not a six-figure consulting engagement.
We map your Microsoft 365 tenant, SharePoint, devices, and staff accounts against the controls NDIS providers should have. You get a plain-English report with what's good, what's risky, and what to fix first.
We restructure SharePoint, apply sensitivity labels to participant data, remove ex-staff and forgotten guests, enable MFA, and document your access model so it's easy to maintain.
Every business device enrolled in Intune with encryption and remote wipe. Documented offboarding playbook your HR team can follow. New starters provisioned with the right access automatically.
Unlimited helpdesk for your team, monitored backups, security alerting, and quarterly compliance reviews. As your participant count grows, your controls scale with you.
We're not a generic IT shop selling NDIS providers the same package as a tradie. We've done this work before.
Onsite for setup, onsite for training, onsite when something is on fire. No Brisbane wait times.
Conditional Access, Intune, Purview labels, SharePoint permissions, audit logs — we live in this stack daily.
Familiar with NDIS Quality & Safeguards expectations and APP obligations. Controls mapped to what auditors and the Commission ask about.
HR notifies us, access is gone in minutes. No "we'll get to it Monday" — staff turnover is too constant in NDIS for that.
We don't bury you in jargon. Reports and conversations in language your management team and board can actually use.
Roadmaps that fit a 10-50 staff NDIS provider — not a hospital network. We prioritise what matters and skip what doesn't.
NDIS providers must protect participant information under the Privacy Act, the NDIS Code of Conduct, and the NDIS Quality and Safeguards Commission's requirements. Practically that means access controls on participant files, audit logs of who viewed what, secure backups, MFA on every account, device encryption, and a documented breach response.
Our standard offboarding playbook revokes Microsoft 365 access immediately, wipes the company portion of their device via Intune, transfers OneDrive content for handover, removes them from Teams and SharePoint groups, and produces an audit log — done within minutes of HR notifying us.
Yes — this is one of the most common issues we see. We audit your SharePoint and OneDrive, restructure permissions around participant teams or sites, and apply sensitivity labels so the right people see the right files. We then leave you with documentation so it stays clean.
Yes. Microsoft 365 keeps detailed access logs and we configure your tenant to retain them for the periods compliance requires. If an auditor or the Commission asks who accessed a participant's file, when, and from where, we can produce that report.
Every device we manage is enrolled in Intune with encryption enforced and remote wipe enabled. If a phone or laptop is lost, we wipe the company data within minutes. With BYOD we can wipe only the work portion and leave personal content untouched.
Yes. If a breach happens, we help you assess scope, determine whether it meets the NDB threshold, prepare the OAIC notification, and document the response — alongside Commission reporting where required.
Yes. We don't replace your case management or rostering systems — we support the Microsoft 365 and device layer around them so your team can use them securely and reliably.
Onsite support for NDIS providers across Townsville and surrounding regions.
Book a free IT & compliance review. We'll audit your Microsoft 365, SharePoint permissions, devices, and offboarding — then give you a prioritised plan in plain English.
Mon–Fri: 8:00am – 5:00pm · Townsville & surrounds