IT that works as hard as you do. Mobile devices for field crews, cloud quoting and job management software, reliable office Wi-Fi with 4G failover, and cyclone-proof backups — built for Townsville electricians, plumbers, builders, mechanical contractors, and construction firms.
Most trades businesses don't have time for IT problems. You've got jobs scheduled, crews on site, materials ordered, and clients expecting a response. When the office Wi-Fi drops, when simPRO won't sync, when a field iPad won't open the job — that's lost hours and frustrated staff.
We support Townsville electricians, plumbers, builders, mechanical contractors, civil works, and multi-trade firms. We know the software (simPRO, ServiceM8, AroFlo, Tradify, Fergus), the hardware reality (tablets dropped in utes, phones in damp toolboxes), and the local environment (cyclones, power outages, fibre cuts).
The goal is simple — make IT something you don't have to think about, so you can run jobs.
Book a Free IT Review →Tablets and phones for field crews, enrolled in Intune with encryption, remote wipe, and the right apps preconfigured. Replace a lost device in an hour.
simPRO, ServiceM8, AroFlo, Tradify — set up, integrated with Xero/MYOB, supported when something stops syncing.
Business-grade Wi-Fi that covers the warehouse, office, and yard. 4G failover so a Telstra fibre cut doesn't kill operations.
Cloud-first backups so a flooded or wind-damaged office doesn't mean lost job history. Recovery from anywhere with internet.
If you recognise these, you're not alone. Trades IT has a particular set of pain points.
Apprentice on site, tablet won't load the job in simPRO. Connectivity issue, expired login, or device not synced — usually all three.
Reception rebooting the router daily. Warehouse staff can't get signal. Reliability problems disguised as "the internet's slow today".
Cracked screens, dropped devices, lost in the yard. No spare devices ready to deploy when one dies mid-job.
Job updates not flowing back to office. Invoices missed. Photos uploaded on site never appearing in head office.
Site photos on apprentice's personal phone. Quotes saved on the boss's laptop only. Nobody else can find anything.
Apprentice that left six months ago still has the simPRO app, still has email, still has access to your client list.
Office computer is the only place job records live. If a cyclone takes the roof off, the business is in real trouble.
Subbies need to see their jobs without seeing your full client list. Often handled by sharing logins — a security disaster waiting to happen.
One storm and the office computer dies, the modem reboots, and the work day is over. No UPS, no failover, no backup plan.
Practical changes, on a trades-business budget, with minimal disruption to running jobs.
We come to your office, look at your setup, talk to the field staff, see how jobs flow. You get a plain-English priority list — not a quote for everything in the catalogue.
Reliable Wi-Fi, working mobile devices, simPRO/ServiceM8 sync sorted, 4G failover so storms don't stop the office. Tangible improvements within a week or two.
MFA on every account, encrypted devices, proper offboarding, cyclone-resilient backups, documented setup for new starters. Cyber controls that don't get in the way.
One phone number to call when something breaks. Monitoring quietly in the background. Quarterly chats so you know what's coming up.
We turn up. No remote-only support pretending it's enough. Office visits, warehouse checks, yard Wi-Fi tests — in person.
simPRO, ServiceM8, AroFlo, Tradify, Fergus, ServiceTitan, Xero, MYOB — we don't need explanations.
Backups, UPS protection, 4G failover, and cloud-first design — because power outages and storms happen.
We pick gear that survives utes, sites, and damp toolboxes — not glass-on-glass office laptops.
Phone gets answered. Same-day onsite where possible. Field crews can't wait three days for IT.
No jargon. Clear advice, clear quotes, clear what's optional and what's not.
Yes. We support the job management platforms Townsville trades actually use — simPRO, ServiceM8, AroFlo, Tradify, Fergus, and ServiceTitan. We handle integration with Xero or MYOB, mobile device setup for field staff, and the supporting Microsoft 365 stack.
Every mobile device is enrolled in Intune with encryption, screen locks, and remote wipe. Field staff get the job management app, email, and a way to capture site photos to the cloud. If a phone is lost on a site, we wipe the work data immediately.
Townsville is cyclone country. We design office IT with UPS protection on critical equipment, cloud-first backups so a destroyed office doesn't mean lost jobs, and 4G failover so a fibre cut doesn't take the business offline.
Yes. We deploy site Wi-Fi for larger construction projects, 4G/5G hotspots for field crews, and mobile data plans for tablets. Where coverage is bad we can specify external antennas or signal boosters.
Trades businesses have high turnover. We document onboarding (laptop, M365, job management app, mobile device) and offboarding (revoke access, wipe device, transfer files). Done in minutes when HR notifies us, not days later.
Yes. We set up Microsoft 365 guest accounts or limited app logins so subcontractors see only the jobs and clients they need to. No shared logins, no security gaps.
Yes. Devices we manage can be replaced in hours — same model, same apps, preconfigured, ready to deploy. We can also keep spare devices on-site if you want crews to swap out a broken one immediately.
Onsite IT support across Townsville and surrounds — including Garbutt, Bohle, Mount St John, and industrial areas.
Book a free IT review. We'll come to your office, watch how the team works, and tell you what to fix first — in plain English.
Mon–Fri: 8:00am – 5:00pm · Townsville & surrounds