Local IT support built for Townsville small and medium businesses. Fast response, a technician who actually knows your setup, and IT that works in the background — so you can focus on running your business.
When your IT breaks, your business stops. A staff member can't take payments, your accountant can't access files, or your email goes down an hour before a client deadline. Every hour of downtime costs you money — and frustration.
Townsville small businesses deserve the same level of IT support that large corporations get — responsive, professional, and proactive. Uptime IT has been providing business IT support across Townsville since 2012, and we've built our reputation on two things: showing up when we say we will, and fixing problems properly so they don't come back.
Whether you need ad-hoc support when something breaks, a regular IT partner to manage your systems, or a full managed IT services arrangement — we have a model that fits your business and your budget.
Get a Free IT Assessment →Call us and a local technician picks up. No call centre, no ticket queue, no "we'll get back to you in 24 hours." If your business is down, we treat it as the priority it is.
Unlike large IT companies that send a different face every time, you'll work with the same technician who builds up knowledge of your systems, your staff, and how your business runs.
We don't believe in locking businesses into contracts they don't want to be in. Our managed IT plans are month-to-month. Stay because the service is good — not because you're stuck.
We monitor your systems 24/7 and fix problems before they affect your business. Most issues are resolved before you even know they existed — that's the difference between managed IT and break-fix.
From day-to-day helpdesk support to strategic IT planning — here's what Uptime IT handles for Townsville businesses.
Your team calls us when they have an IT issue — we resolve it fast, onsite or remotely, so they can get back to work.
Business network design, installation, and ongoing management. Reliable Wi-Fi, secure configuration, and fast troubleshooting when connectivity issues arise.
User provisioning, licence management, email setup, Teams and SharePoint — everything your team needs from Microsoft 365, handled by a specialist.
Multi-factor authentication, firewall management, antivirus, staff phishing training, and security audits — protecting your business from today's threats.
Automated daily cloud backup with regular verification. If the worst happens, we restore your data fast — minimising downtime and data loss.
New computers, laptops, servers, and peripherals — sourced, set up, and configured before we hand them to your staff. No DIY required.
New employee starts Monday? We have their computer set up, email configured, and software installed Friday afternoon. Smooth onboarding every time.
Annual IT reviews, technology roadmaps, and budget planning. We help you make smart IT decisions — not just react to problems as they happen.
Moving your IT support to a new provider feels daunting — we make it straightforward. Here's how the process works.
We visit your business, review your current setup, and identify any risks, gaps, or quick wins. No charge, no obligation. You'll get a written summary of what we found and what we'd recommend — whether you engage us or not.
We put together a support plan that matches your actual needs and budget — ad-hoc hourly support, a fixed-fee monthly plan, or full managed IT services. No upselling you on features you don't need.
We document your systems, configure monitoring tools, and take over from your previous provider without any disruption to your business. Your staff gets our direct contact details so help is always a call away.
Day-to-day support for your team, monthly reporting on your IT health, and regular check-ins to make sure your IT is keeping up with your business growth. We become part of your team without being on your payroll.
Here's what makes Uptime IT different from larger IT companies and national chains operating in Townsville.
Townsville born and operated since 2012. Cam has lived here for 30 years and built his reputation in this city — your call goes directly to him, not an interstate call centre.
Many of our business clients have been with us for over a decade. We invest in understanding your business so IT support gets better over time — not worse.
No tech jargon, no unnecessary complexity. We explain what's happening and why in terms that make sense for a business owner — not just another IT technician.
Punctuality is a core value at Uptime IT. If we say we'll be there at 9am, we're there at 9am. Your time is valuable — we treat it that way.
Cybercrime targeting small businesses is rising. We build security into everything — not as an afterthought, but as a foundation of good business IT practice.
Consistently 5-star reviewed by Townsville businesses. We don't just aim to fix the problem — we aim to make you glad you called.
Onsite business IT support for companies across all Townsville suburbs — from small home-based businesses to multi-site operations.
Absolutely. Some of our longest-standing clients are sole traders and micro-businesses. You don't need to have 20 staff to deserve good IT support. Whether it's keeping your laptop running, managing your email, or setting up cloud backup — we work with businesses of every size in Townsville.
For managed IT clients, we aim for a response within the hour for critical issues during business hours, and have after-hours contact available for genuine emergencies. For ad-hoc clients, we prioritise based on urgency — if your business is completely down, we treat that as a same-day issue. You'll always speak to a real person when you call.
Both. We offer ad-hoc hourly support at $135/hour — call us when you need us. We also offer fixed-fee managed IT plans that cover monitoring, maintenance, and a set number of support hours each month. Fixed-fee is better value if you need regular support, and gives you predictable IT costs each month with no surprise bills.
Yes — we work alongside internal IT staff all the time. This might mean handling onsite calls when they're unavailable, covering specific technical areas outside their expertise, or project work like a Microsoft 365 migration or network upgrade. We're flexible and happy to play whatever role is most useful to your business.
Our sweet spot is Townsville businesses with 1 to 50 staff — though we work with larger organisations on project work. We focus on businesses that want a local, personal IT relationship rather than a large managed service provider where they're just another account number.
Book a free IT assessment for your Townsville business. We'll review your current setup, identify risks and gaps, and put together a support plan that fits your business — no obligation, no sales pressure.
Mon–Fri: 8:00am – 5:00pm · After-hours available for urgent business issues · All Townsville suburbs