A local Townsville IT technician who actually comes to you. No shipping your computer away, no trying to explain the problem over the phone. We arrive, diagnose, and fix it — at your home or business, on your schedule.
Remote IT support is convenient for simple software issues. But there's a whole category of problems that simply can't be properly diagnosed or fixed without a technician physically present — hardware faults, network issues, printer problems, new equipment setup, staff training, and anything where seeing the whole environment matters.
Uptime IT has always been an onsite-first business. Cam founded Uptime IT in 2012 on the principle that showing up in person — on time, prepared, and ready to fix the problem — is what separates genuine local IT support from a remote helpdesk that passes you between agents and never resolves anything.
We cover every Townsville suburb for onsite IT support — homes, home offices, small businesses, and larger commercial premises. Call us, tell us what's happening, and we'll be there.
Book an Onsite Visit →Slow computers, Wi-Fi problems, printer setup, virus removal, new device setup — we come to your home and fix it while you watch, so you understand what happened and how to avoid it next time.
Office network issues, server problems, workstation setup, staff IT support — we come onsite so we can see your whole environment, not just the single device you're describing on the phone.
Network cabling, hardware installation, server rack setup, NAS configuration — tasks that can only be done onsite, handled professionally and without making a mess of your office.
Microsoft 365, new software, cybersecurity awareness — hands-on training at your premises with your team, on your actual systems. Far more effective than a video call.
These are the types of jobs Townsville residents and businesses call us out for — issues where you need someone physically there to get it sorted.
Drops, dead zones, slow speeds, devices that won't connect — diagnosed and fixed onsite with the full picture of your setup visible.
New PC or laptop set up, data transferred from the old machine, all software installed and configured, email working. You come home to a ready-to-use computer.
RAM, hard drive, SSD replacements — parts that require the machine to be opened and serviced on location or returned same day if drop-off isn't an option.
Network printers, scanners, multi-function devices — set up, networked, and tested. Drivers installed on every computer that needs to print.
File servers, NAS devices, business-grade networking equipment — installed, configured, and documented so you know exactly what you have.
IP camera installation and network integration — cameras set up, networked, and accessible from your phone or monitoring station.
Smart TVs, home theatre systems, voice assistants, smart home devices — all installed and configured so they actually work together properly.
Moving premises? We disconnect, transport (if needed), and reconnect your whole IT setup at the new location — network, workstations, printers, and servers.
Simple, straightforward, and respectful of your time. Here's what happens from your first call to a resolved problem.
Call (07) 4767 7243 or 0408 777 938 and describe what's happening. We'll ask a few questions to understand the issue, confirm your suburb, and arrange a time that suits you. Same-day availability in most cases — call before noon for best availability.
We commit to a time window and we keep it. Cam has built Uptime IT's reputation on punctuality — if we say we'll be there between 10am and 11am, we'll be there in that window. You'll get a call when we're on our way.
We assess the problem onsite and give you a clear quote before touching anything. No surprises, no hidden fees. If the diagnosis reveals something unexpected, we tell you before proceeding — always with your approval.
We resolve the problem, test everything thoroughly, and walk you through what was done and why. We won't leave until you're satisfied everything is working. If there's anything you should know to prevent the same issue recurring, we'll tell you.
There's a meaningful difference between calling a national IT company and calling a local Townsville technician. Here's what that difference looks like in practice.
We're not dispatched from Brisbane. We live and work in Townsville and can reach any suburb quickly. No travel delays from interstate, no technician who doesn't know the area.
Punctuality is non-negotiable at Uptime IT. We respect that your time is valuable. You won't spend your day waiting for a technician who shows up three hours late without calling.
$135/hour, quoted upfront before any work starts. No hidden call-out fees, no minimum charges beyond the first hour. You know exactly what you're paying before we begin.
If we attend onsite and can't resolve the problem, you don't pay. We're confident in our ability — but if the problem turns out to be unfixable, you won't be charged for the visit.
We explain what's wrong and what we're doing in plain English. No jargon, no condescension. You'll understand what happened and what we did — not just that "it's fixed now."
Consistently top-rated by Townsville residents and businesses on Google. Our reputation in this city is everything — every job gets our full attention and best effort.
We travel to every corner of Townsville for onsite IT support — no suburb is too far, no job too small.
We cover all Townsville suburbs for onsite IT support — from Townsville City and the CBD through to Kirwan, Douglas, Mount Louisa, Bohle, Garbutt, Pimlico, Hermit Park, Mundingburra, Cranbrook, Currajong, Hyde Park, and everywhere in between. We also service Ayr, Home Hill, and Charters Towers. If you're not sure, just call and ask — we'll let you know straight away.
No. Our rate is $135/hour — that's it. There's no separate call-out fee, no travel surcharge within Townsville, no minimum charge beyond the first hour. The time we spend travelling is on us. You pay for the time we're working on your problem, nothing more.
If we can diagnose but not fully resolve the problem onsite — for example, a part needs to be ordered — we'll tell you clearly and arrange the next step. If we genuinely can't fix it at all, you won't pay for the visit. No fix, no fee means exactly that. We'll also give you honest advice about your options, including whether repair or replacement makes more sense.
Absolutely — that's actually our preferred way of working. Regular onsite visits for business clients let us build a thorough understanding of your systems and staff needs over time. We offer managed IT service plans that include scheduled onsite visits alongside 24/7 monitoring and remote helpdesk support. See our Business IT Support page for more detail.
Call before noon and we can usually get to you the same day for urgent issues. For non-urgent bookings, we typically schedule within one to two business days. Business clients on a managed IT plan get priority scheduling. Call 0408 777 938 for urgent onsite support requests.
Stop struggling with IT problems and waiting for remote support that never quite resolves it. Call Uptime IT and we'll come to your home or business across Townsville — on time, prepared, and ready to fix it properly.
Mon–Fri: 8:00am – 5:00pm · Urgent after-hours: 0408 777 938 · All Townsville suburbs covered